FAQ_FineSky for the best

water pitcher FAQ: 1、Can the water filtered by jug drunk directly? Can the jug filter hot water?
Answer: If local government requires only boiled water being drunk as different water quality, FineSky fulfills the legal requirement. Make sure water is to be boiled before drinking for the particular group of people with limited immune defence and for preparation of baby food.; 2、What should be noted when you use filter cartridge for the first time?
Answer: please clean the jug , funnel and lid with the mild detergent and rinse thoroughly with warm water. Do not use any abrasive agents or scrubbing sponges, as scratch marks could be left on the water filtering system.; 3、How long should the filter cartridge be replaced?
Answer:The service life of the filter cartridge varies according to the location where it is used, as the the quality of the water is not the same somewhere. The capacity of the filter cartridge depends on the hardness of the water. The harder the water, the earlier the filter cartridge will be exhausted. In the case of water hardness around 15-17.8d, FineSky water filtering system has the filter capacity of 120 litres.; 4、How to maintain the jug and filter cartridge?
Answer: Please clean the jug with a mild detergent and rinse thoroughly in warm water.The limescale may occur in particular on the lid of the FineSky water filtering system through dried water drops .The lime scale can be removed with a commercially available decalcification agent. FineSky recommends boiling the filter cartridge for 3mintues once a week for hygienic reasons.; 5、Why are there some fine black particles in the filter water?
Answer: Discard the first filtered water filling and refill the FineSky water filtering system,fine black particles of activated carbon could be flushed out, which are, however ,completely harmless. In this case we recommend to refill the jug and discard the water again until it is clear and free from particles.; 6、What main impurity particles does FineSky water pitcher filter?
Answer: In FineSky water filtering system, the drinking water is treated in 4 filtration stages.Stage1:particle filtration; Stage2:Reduction of lime scale and heavy metal concentrations, exchange of calcium through magnesium ions; Stage 3:Reduction of undesirable odours and taste-distorting substances (chlorine)and certain organic impurities .Stage 4:Fine filtration.; 7、What is the proper storage of the filter cartridge?
Spare filter cartridges should always be kept in the original packing foil until the filter cartridge is changed and stored in a cool and dry place and may not be exposed to direct sunlight.; 8、what is the proper storage when the water filtering system is interrupted?
Answer: If use is interrupted , please keep the water filtering system together with the cartridge in the fridge. In case of interruption of use of more than 2 days(weekends),pour out the first filling and refill the water filter; After a downtime of more than 2 weeks, replace the filter cartridge.; 9、How long should be the filtered water used?
Answer:The FineSky filtered water is intended for short-time use. It may not be exposed to direct radiation of the sun,is to be stored in a cool place and not longer than 24 hours; If the filtered water is kept no longer than 24 hours in water, which marks may occur in the jug through the evaporation of water, which can easily be removed through cleaning.; 10、What material does the water pitcher made of?is it safe?
Answer:All the materials of FineSky water pitcher are made of food grade SAN, do not contain BPA,it guarantee people’s health.

Humidifier FAQ: 1、Does the humidifier has filter function?
Answer: yes, it does. The aim of Nano-Silver Anti-Bacterial Ion Water filter is to filter the impurities and limestone, and then the filtered water flows into the bottom of humidifier. If you don't wish to use the filter, it can be removed by turning it counter-clockwise and take the Nano-Silver filter out and place the removed Nano-Silver into a plastic bag after dry it and then put it in a carton for safe keeping.; 2、How much water does the Nano-Silver filter works?
Answer: For Chinese environmental water quality, it is able to filter about 400 liter water and its life cycle is about 3 months with 80 times for full water tank.; 3、Which problem should be noted when use Nano-Silver filter?
Answer: Nano-Silver filter should be replaced every 3 months and it should be used constantly. The appliance should be dry after immersed or the inner drop on Nano-Silver filter will clot that will effect next use.; 4、Will it auto remind when water tank in humidifier dry up?
Answer: Yes, it will. You will hear a beep in humidifier; meanwhile, The indicator of No water will light on the panel with the fan blowing in about 2 minutes, and then the product auto power off. Please just add water but don't press any button, the product will restart soon.; 5、What problem should pay attention when pour more water into the water tank?
Answer: Please make sure strictly follow up the instruction to pour out water to the right drainage hole on the base, if operate opposite direction, it might make water poured into the internal to cause damage to the appliance.; 6、How to transform cool/warm mist mode?
Answer: Press the Sterilization button to switch on the warm/mist function. Water will be heat up to 80°C, and press the button again to switch off the warm mist function and return to the cool mist function.; 7、Why does the mist still warm after transform from the warm mist function to the cool mist function?
Answer: Because when warm mist function transforms to cool mist function, the water has been heated up to 80℃ and then flow into the base, the heated water has not been misted completely or the mist will become to be cold mist finally.; 8、How to transform between micro mist mode and normal mist mode?
Answer: If you want to set the function of micro mist, turn the mist nozzle to the micro mist;if you want to set the function of normal mist, turn the mist nozzle to the normal mist.; 9、what kinds of mode does the humidifier has?
Answer:3 modes, Auto mode, manual mode and sleep mode.; 10、what is the indicated humidity level?
Answer: Smaller figures are displayed above the room humidity indicator which indicates the desired humidity level. Press the desired button to change the setting in the following order: 40%, 45%, 50%, 55%, 60%, 65%, 70%, 75%.; 11、How many humidity level?
Answer:5 levels, press the humidity level selection button to set the amount of mist generated by humidifier.The possible setting are as follows:1,2,3,4 and turbo, changes are visible on the LED display.; 12、Will the humidifier continues to work when it reaches the desired level?
Answer: No. The humidifier will works automatically once set level, once reach the desired humidity, the product will stops and will automatically resume working when the humidity arises more than desired humidity level.; 13、Can the humidifier regular shutdown?
Answer: Setting the regular time of shutdown by press time button within 9 hours: 1/2/3/4/5/6/7/8/9 hours.; 14、How long does the humidifier’s operation last in different mist mode?
Answer: In warm mist mode, the most mist amount is set for the 5th degree ,it can constantly spray for 12.5 hours; in cool mist mode, the most mist amount is set for the 5th degree, it can constantly spray for 20 hours.; 15、How to clean the humidifier?
Answer: Clean it up once a week at least. Use only soft water with low mineral content to clean the inner water tank and its base. Use soft brush to clean transducer vibrating slice gently or it will damage the vibrating slice. Don’t turn the humidifier upside down or recline.; 16、where can I buy a humidifier?
Answer: Purchasing channels of entity store: Mecent Euramerican health electrical appliance stores、 Mecent Sam counter、Mecent Sundan appliance counter、Mecent distributor counter、Online purchasing channels: Mecent official online shopping mall（86bay.com）、Tmall、JD、Yihaodian and other flagship store. For further questions, please consult by nationwide hotline400-628-8898,or see FineSky official website: www.finesky.cn.; 17、What after-sales service is available for a humidifier?
Answer: Free repair guarantee for 1 year. For further Details, please dial nationwide hotline: 400-628-8898, or see the website: www.finesky.cn.; 18、Is there any invoice for customers?
Answer: Yes, there is.

Dehumidifier FAQ: 1、What is the role of the dehumidifier filter?
Answer: The dehumidifier is able to filter the micro-mist in the air so that the air is cleaner and components will be protected to increase the service life.; 2、Can the filter clean? what should be pay attention when clean it?
Answer: The filter of dehumidifier can be cleaned by water or dust collector. It should be installed back after dry at a draft if cleaned by water.; 3、Does dehumidifier has the function of regular power on?
Answer: yes, it does. Once the dehumidifier is power off, you can reserve to power on after 1-12 hours rest time (the time display interval is in hours when the operation is over than 1 hour or in minutes when less than 1 hour); 4、How to decide the compressor to start work?
①the appliance vibrates slightly；②the wind from outlet is warm.; 5、Why does the compressor not works but the wind fan works after reboot immediately?
Once power off and then power on, the compressor won’t work immediately. To protect the compressor and to avoid harmfulness to appliance lifecycle, please have 3 minutes rest time before operating humidifier.; 6、How long should the refrigerant replace ?
Answer: Every 2-3 years.; 7、why is there no response when press button of switch functions
Answer: there will be about 3 seconds rest time to response when press the button in order to protect the product.; 8、Is the dehumidifier of humidity intellisense?
Answer: Yes, it is. The dehumidifier is able to auto dehumidify after setting the humidity level; The dehumidifier will stop operation when the humidity reaches the desired level; The dehumidifier will re-start to reach to the desired level when the environmental humidity level is higher than the desired level.; 9、How about the memory function of the dehumidifier?
Answer: When press the power off button, the dehumidifier will auto act last memory function and operate according to the last setting when restart. However, It will not memorize the last setting when restart in the case of unplug or power cut.; 10、Is there an auto defrost function？
Answer: When dehumidifier operates at lower temperature, frost will occur into the product. The dehumidifier has Auto Defrost function in order to remove frost in time and prevent the compressor from frosting and prevent the compressor from damaging for long lifecycle.; 11、Does the dehumidifier display daily real power consumption?
Answer: when dehumidifier works, the screen displays the consumption data, that is , the accumulative power consumption. When restart, it only displays the current consumption and the last data clear.; 12、How is about the clothes drying function?
Answer: Operate clothes drying function, both of the indicators of drying mode and wind will be .; 13、Is there an auto full water warning function?
Answer: When water tank is full, full water display is on and warning sound for 10 times.; 14、Will it dribble if the water tank too full to pour away?？
Answer: No, the dehumidifier won’t work until the water is poured away from the full water tank.; 15、How many drainage mode of dehumidifier and what are they？
Answer: Two ways, constantly drainage by drainage tube (Mainly) and drain from water tank.; 16、How to deal with drainage pipe when use water tank to drain？
Answer: Under this case, just need to take the drainage off and plug the hold of the pipe.; 17、Is it adjustable for the wind direct of the dehumidifier？
Answer: No, it isn’t. the dehumidifier has up-down wind direction change function and make it oscillated within 30°,and it blow the dry air far away and keep indoor humidification balance.; 18、What is the available area for the different humidification amount？
Answer: under 16L/day（30 ℃ ，RH80%,it is available for 25㎡.Under 9L/day（30 ℃ ，RH80%）,it is available for 60㎡.; 19、How to maintain the dehumidifier？
①Please don't expose the appliance to the direct sunlight；②Always use soft cloths to clean the product, never use gasoline , thinner or other chemical products for cleaning。③suggest to stand straight, be cautious not to put it inverted or athwart.; 20、what is the dehumidify mode？
Auto dehumidify、 manual dehumidify、 sleep dehumidify.; 21、What is the default humidifier？
Answer: when environmental temperature≤20℃, the appliance default temperature is 60%;when environmental temperature is 21℃~24℃, the appliance default temperature is 50%; when environmental temperature25℃~27℃, the appliance default temperature is 40%; when environmental temperature≥28℃, the appliance default temperature is 30%.; 22、How to set child key lock？
when press the Power/Lock button for 3 seconds, it will become child key lock mode.; 23、where can I buy a dehumidifier？
Purchasing channels of entity store: Mecent Euramerican health electrical appliance stores、 Mecent Sam counter、Mecent Sundan appliance counter、Mecent distributor counter、Online purchasing channels: Mecent official online shopping mall（86bay.com）、Tmall、JD、Yihaodian and other flagship store. For further questions, please consult by nationwide hotline400-628-8898,or see FineSky official website: www.finesky.cn.; 24、What after-sales service is available for a dehumidifier？
Free repair guarantee for 1 year. For further Details, please dial nationwide hotline: 400-628-8898, or see the website: www.finesky.cn.; 25、Is there any invoice for customers？
yes, there is.